IMPORTANT !!! PARCEL DAMAGE CLAIMS PROCESS
IMPORTANT
PARCEL DAMAGE CLAIMS
PLEASE NOTE THAT THE MAXIMUM LENGTH OF TIME DPD AND OTHER PARCEL CARRIERS GIVES FOR CLAIMS FROM THE DELIVERY DATE IS 14 DAYS.
ANY CLAIMS FOR DAMAGE MUST BE MADE TO US WITHIN 7 DAYS OF THE DELIVERY DATE TO ALLOW TIME TO COLLATE THE REQUIRED EVIDENCE.
THIS IS STATED AT THE BOTTOM OF ALL KDP TOOLS LTD INVOICES.
WE ALSO REQUIRE THE FOLLOWING PHOTOGRAPHIC EVIDENCE
1. PHOTOGRAPHS SHOWING THE DAMAGE TO THE PRODUCT
2. PHOTOGRAPHS OF THE OUTSIDE OF THE PACKAGING
3. PHOTOGRAPHS OF INTERNAL PACKAGING
4. PHOTOGRAPH OF THE SHIPPING LABEL ON THE OUTSIDE OF THE PACKAGING.
WITHOUT THIS EVIDENCE WE CAN NOT PROCESS ANY CLAIMS FOR DAMAGE.
REGARDS
CUSTOMER SERVICES
KDP TOOLS LTD