Privacy Policy

KDP Tools Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation 2018 (GDPR), the data controller is KDP Tools Limited of Units 1-4 Blackdown Park, Southview Estate, Willand, Devon, EX15 2FS.

INFORMATION WE COLLECT

We collect the following information about our users:

·         Company name

·         Accounts contact name

·         Purchasing contact name

·         Email addresses of these contacts

·         Phone and fax number of the company

·         Billing address

·         Delivery address

·         Company web address

·         Company registration number (where applicable)

·         VAT registration number (where applicable)

·         Ordering history

·         Experian credit score

·         If you contact us, we may keep a record of that correspondence

·         Details of transactions carried out through our website and of the fulfilment of your orders.

·         Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

WHEN WE COLLECT YOUR INFORMATION

There are a number of instances when we might collect information from you. These include:

·         Initial set-up of a Toolzone account, through the Request Account form

·         Communications through email, phone, post and fax

·         When applying for a credit account

·         When verifying delivery details are correct

·         When we are provided with information from a third party where we need to find more up to date contact information for you

·         Any use of the website will have activity automatically recorded

HOW WE COLLECT YOUR INFORMATION

We collect information in the following ways:

·         When you give us the information directly

You may give us your information to set up an account, to confirm a correct delivery address, purchase our products or communicate with us. We are responsible for the security of this data.

·         When you give permission to other organisations to share or it is publically available

We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters to improve our fundraising methods, products and services.

This information comes from the following sources:

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.

Information which is publicly available

This may include information found in places such as Companies House and information that has been published in articles/ newspapers.

HOW WE PROTECT YOUR INFORMATION

We do our utmost to keep all your information safe. We invest in the appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We make sure we manage it in accordance with our legal responsibilities under applicable data protection laws. However, no internet-based site, including email, is 100% secure, so we cannot be held responsible for unauthorised or unintended access that is beyond our control.

HOW WE USE AND PROCESS INFORMATION

After we have received your information, there are a variety of ways in which we might use it to ensure we give you the best possible service. They include:

Providing services and processing information internally

·         Entering and managing your details if you choose to open a trading account with us

·         Providing the product or service you wish to use, or any information about it

·         Confirming, updating and improving our records to make sure we have the correct information, or if we require additional information in relation to opening a credit account or delivery details

·         Processing sales transactions or other payments and verifying financial transactions

·         Troubleshooting and fixing problems with the website, including instances when we want to improve your user experience

Managing and improving our relationships with customers

·         Informing you of any new products or services, news about the company and incoming shipments where you have consented to this. We will use your data in order to tailor and improve our communications so that they are relevant to you.

Responding to any queries or issues

·         Responding to any queries or complaints that you raise.

Conducting training and reviews of our service

·         Enhancing or reviewing the service we provide to you, and meeting training needs

·         Conducting statistical analysis and research using, where possible, anonymised data.

Meeting our legal obligations

·         Using information for auditing purposes

·         If we have a legal obligation to use or disclose information about you for instance, where we are ordered by a court or regulatory authority or for accounting/tax purposes

Other

·         For any other purpose to which you agree.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

·         In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

·         If KDP Tools Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

·         If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [or terms and conditions of supply] and other agreements; or to protect the rights, property, or safety of KDP Tools Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In all cases, we balance our legitimate interests against your rights as an individual and make sure we only use personal information in a way or for a purpose that you would reasonably expect in accordance with this Privacy Policy and that does not intrude on your privacy or previously expressed marketing preferences.

HOW WE WILL COMMUNICATE WITH YOU

When necessary, we will contact you via phone, email, post or fax:

·         When we have any queries about your order

·         When we are sending any paperwork pertaining to your order

·         When we are verifying delivery details for shipments

·         When we are making a request for payment of an invoice

·         When we are making contact with a new customer for the first time

·         When we are responding to any of your queries

·         When we are informing you of any pre-order arrivals

·         When we are informing you of the expiry of reserved goods

·         When we are informing you of changes to our policies

Where we have permission from yourself to do so, we may also contact you via agreed methods:

·         To inform you of incoming container shipments and which goods are due to return to stock

·         To inform you of new products arriving into our range

·         To inform you of any product offers or promotions being offered by us

You can update your communication preference or unsubscribe from these communications at any time (including telling us that you don't want us to contact you for marketing purposes by telephone, or by post) by the contacting us using the methods in the Contacting Us section. We will not use your information for marketing purposes if you have indicated that you do not want to be contacted for those purposes.

We will not pass your information on to other companies for their own marketing purposes unless you have given us explicit instruction to do so.

HOW WE RETAIN YOUR INFORMATION

The information you provide will be retained by us in accordance with applicable laws. We will take reasonable steps to destroy or de-identify personal information we hold if it's no longer needed in connection with the purpose(s) for which it was collected and/or processed.

However, if you do choose to share your information with us publicly (for example, photos or footage on social media), then it's possible that other people may have copied this information during the time that it was live, and therefore use of it is beyond our control.

You can request copies of your personal information that we hold at any time (see What your rights are section below).

VISITING THIRD PARTY WEBSITES

This website contains links to other websites that we believe may be of interest to you. This Privacy Policy only applies to our website, so if you link to another website, we recommend you read the privacy policy of that website before sharing any personal or financial data.

COOKIES

Like most websites, we use 'cookies' to help us improve how we create, and how you use, our site. Cookies mean that a website will remember you, and can obtain an overall view of visitor habits and volumes to our website. They can make interacting with a website faster and easier, for example filling in your name and address in text fields.

WHAT YOUR RIGHTS ARE

We want to make sure you're in control of how we use and keep your information.

You have the right to:

·         be told how your personal information will be used;

·         request a copy of the information we hold about you;

·         update or amend the information we hold about you if it is wrong;

·         change your communication preferences at any time;

·         ask us to restrict the processing of your personal information if there is a disagreement about its accuracy or legitimate use;

·         ask us to remove your personal information from our records;

·         request an electronic copy of your personal information be sent to you, or another organisation;

·         object to the processing of your information for marketing purposes on the basis of a legitimate interest or for statistical purposes;

·         ask us for human intervention or to challenge any such decision where we take automated decisions in relation to your personal information; or

·         raise a concern or complaint about the way in which your information is being used.

If you wish to find out more about these rights, or obtain a copy of the information we hold about you, please contact us at:

KDP Tools Ltd

Units 1-4 Blackdown Park

Southview Estate

Willand

Devon

EX15 2FS

Email: sales@toolzone.org

Or you can find out more on the Information Commissioner's Office website at https://ico.org.uk/for-the-public/

HOW YOU CAN CONTACT US AND FIND UPDATES TO THIS POLICY

Questions

If you have any questions about this Privacy Policy, anything you’d like to correct or if you’d like to request a copy of the information we hold about you, you can contact the Data Protection Officer at our main address below, or by email at sales@toolzone.org

Complaints

If you have any concerns or complaints as to how we have handled your personal information, please don't hesitate to get in touch (you can find the details above) and we will endeavour to investigate. You may also lodge a complaint with the UK's data protection regulator, the ICO, who can be contacted at: www.ico.org.uk/global/contact-us/ or by writing to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Updating this policy

The Privacy Policy was updated in May 2018. We will keep it under review and make updates from time to time. If we make any significant changes to the way we treat your personal information, we will make this clear on our website or by contacting you directly.

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